HOA - It's A True Story Podcast
The "HOA - It's A True Story" podcast was created as an educational platform to spread knowledge and insights about the HOA and multifamily industries. It is presented by the team at G.B. Group Construction, who draw on their 35 years of experience in multifamily housing to share trending information. The podcast features guests who are industry experts, providing valuable perspectives on this specialized field, along with a few entertaining stories.
HOA - It's A True Story Podcast
EPISODE#173: Building Champions in the Workplace
Regan Brown, Host, and Bill Mann, President of The G.B. Group Construction & Painting, interview Tasha Parmelee, President of Next Step Community Management. They discuss the role of technology in customer service and the importance of maintaining human interaction in the HOA industry.
Chapters
00:00 Introduction and Background
04:05 Prompt for Writing about Technology and Customer Service
06:20 The Role of Technology in Customer Service
08:27 Balancing Automation and Personal Touch
10:10 Building Trust and Meaningful Relationships
12:50 Leadership and Accountability in Implementing Technology
21:26 The Lack of Critical Thinking Skills in Today's Education System
27:36 Balancing Technology and the Human Touch in Management
32:35 The Future of Technology in Management
36:27 Challenging Situations in HOA Management
