HOA - It's A True Story Podcast
The "HOA - It's A True Story" podcast was created as an educational platform to spread knowledge and insights about the HOA and multifamily industries. It is presented by the team at G.B. Group Construction, who draw on their 35 years of experience in multifamily housing to share trending information. The podcast features guests who are industry experts, providing valuable perspectives on this specialized field, along with a few entertaining stories.
HOA - It's A True Story Podcast
EPISODE #187: How to Avoid the Emotional Crossfire in Community Management
Regan Brown, host, and Bill Mann, President of The GB Group Construction & Painting, interview Francis Serrano, Director of Operations at CitiScape and Realtor at Vanguard Properties. Together, they discuss the emotional challenges of property management, exploring accountability, the importance of professional detachment, and strategies to help new managers navigate hostility and negativity.
Chapters
00:00 Introduction to Community Management Challenges
02:58 Navigating Hostility in Property Management
06:03 Emotional Dynamics in Community Management
08:59 Accountability vs. Condescension in Management
12:08 Professional Detachment and Personal Boundaries
15:12 Legal Counsel and Conflict Resolution
18:00 Advice for New Community Managers
21:04 Unique Experiences in Property Management
23:56 Conclusion and Key Takeaways
